Resolved
Connections have been stable since the move to the new cluster. This incident is resolved. If a device still can’t connect, please contact support.
Monitoring
Connections are back to normal. We’re keeping an eye on it.
Identified
The move is complete and devices are reconnecting. We’re monitoring.
Identified
We’re moving to the new cluster now. Expect a full interruption of 5 to 15 minutes.
Identified
Our provider is setting up a new cluster for our traffic. Devices that are already connected mostly work, but new connections still fail for many users. We’ll post an update before we move to the new cluster.
Identified
The cause is overload on a realtime service run by our infrastructure provider. They are reducing the load and adding capacity.
Investigating
Some devices can’t connect to Remote Desktop Commander, and tool calls to those devices are timing out. We’re investigating.